Refund & Cancellation Policy

This policy describes refunds, cancellations, and billing credits when you pay RSM Innovation for professional services. It applies together with quotations, invoices, statements of work, and other signed agreements relating to www.rsminnovation.com. If a signed contract conflicts with this page on a particular engagement, the contract controls.

Our engagements typically involve customised consulting, engineering, UX/UI delivery, augmenting your teams, integrations, deployments, training, audits, proofs of concept, or managed scopes billed through deposits, milestones, time-and-material caps, retainers, or monthly minimums. Fees cover professional effort, tooling, coordination, intellectual property licences granted under your contract, and reserved capacity—not off-the-shelf goods that can always be returned unused.

Deposits mobilise calendars, onboarding, tooling, staffing, readiness reviews, and risk buffers. Unless otherwise stated in writing, deposits are non-refundable once we begin work or commit resources. If commencement is delayed solely due to our failure to start within an agreed timeframe after cleared dependencies from you are met, we refund or reschedule as set out in your agreement or as we otherwise confirm in writing.

Each invoice generally covers work substantially performed or recognised under the contractual trigger (for example deliverable submission, acceptance, calendar billing date, or monthly retainer cycle). Accepted or undisputed instalments normally remain payable even if future phases are later cancelled voluntarily by you, unless a signed rollback clause provides otherwise.

You may terminate an engagement according to termination clauses in our agreement—for example written notice with a winding-down period. Fees for authorised work delivered through the effective termination date ordinarily remain owed. Unused prepaid sums may convert to credits, be refunded, or be allocated under non-refundable provisions, depending on the contract.

We may suspend or stop work for serious breaches—for example habitual non-payment, abusive conduct toward our team, instruction to circumvent lawful security controls, sanctioned-party or fraud concerns raised by our bank or gateways, or repeated chargebacks after work has been delivered and documented under contract. Restart normally requires curing arrears and may include a mutually agreed mobilisation adjustment where significant ramp-down and ramp-up occur.

If a deliverable does not meet documented acceptance criteria, follow the defect and remedy workflow in your agreement (normally written notice, evidence, agreed cure period). Rework or a scoped billing credit is the usual outcome. Formal refunds apply only where the contract expressly provides them or after a binding settlement or final determination if disputes remain unresolved after good-faith cure efforts.

Out-of-pocket items we recharge at documented vendor cost — such as cloud usage, licences, domains, hardware, recruiters, courier charges, taxes on those disbursements — follow each supplier’s refund or cancellation rules.

Amounts credited back to our accounts and clearly attributable to your engagement are passed through when the vendor returns them after any processing delay.

Indian GST-compliant invoices include prescribed particulars—statutory timelines govern credit notes / supplementary invoices / adjustments for TDS shortfalls exceeding trivial rounding deltas. Regulatory processes may precede outward cash movements; cooperating rapidly with statutory fields on emails accelerates filings.

If duplicate settlement of an identical instalment occurs through clerical payer error verified by bank or gateway references and our reconciliation agrees, surplus funds return within fourteen (14) business days or credit the next undisputed invoice per your commercially reasonable preference.

Payments may route through regulated banks / acquirers / gateways—settlement pacing, AML/KYC reviews, risk holds beyond our accounts team originate with financial institutions—not our invoicing SLA. Prefer raising disputes internally with info@rsminnovation.com before escalating card chargebacks absent fraud; undocumented chargebacks after verified delivery hamper efficient resolution.

Where applicable law treats you as an end-consumer and grants rights that cannot be waived, nothing in this policy limits those protections. Corporate and business procurements normally operate under negotiated commercial terms.

We may revise this policy; the publication date reflects the latest version. Agreements already executed keep their negotiated economics until amended in writing.

Billing and refund enquiries: info@rsminnovation.com • +91 8467877454. Include invoice IDs, Razorpay or bank references if applicable, concise issue summary, timestamps, authorised signatory clarity so finance routes quickly.